Should I choose external or internal IT Support?

Posted in Blogs on 09/07/20

According to global research, a third of businesses are cutting their IT budgets to manage the effects of COVID-19. Whilst many businesses will be looking to cut some of their internal IT costs, many are now outsourcing their IT to a specialist external IT support provider. The manageable, fixed monthly fee is scalable, cost effective solution to manage ever aspect or specifc areas of your business IT requirements.

What are the disadvantages of an Internal IT support team?

Response times are often slower with internal teams as they are not held to strict SLAs. They often spend so much time fixing day to day problems, that they are unable to focus on a long-term effective IT solution. Internal IT teams are costly to manage, not to mention the investment in ongoing training of those team members to ensure their knowledge is kept up to date.

What are the benefits of an External IT support team?

Cost Effective: Fixed monthly. Without an internal team to manage you'll save money on wages, training costs, pension contributions, holiday and sick pay. 

Specialist Expertise: Outsourced IT support teams have a wide range of specialist expertise across a multitude of the latest technologies such as Microsoft, Cisco and WatchGuard. Our IT engineers are continually trained by the vendors we partner with.

Fast Response Times: The scalable nature of an External IT support team means that you can have as much help as you need, when you need it. If your business is experiencing multiple problems, they can all be targeted at once, meaning less downtime and increased productivity.

Security: External IT support teams put your businesses security first, they monitor your overall health and performance of your IT network.